Frequently asked questions

A little clarity, before you choose.

About your keepsake

What is the Keepsake Bouquet Blanket?

A hand-knitted blanket made from 100% polyester, with an embroidered pattern and floral details. It can be arranged as a bouquet and unfolded for everyday comfort. The Violet Rose design combines a cream background, violet floral details and green edging.

Can I buy it without a message?

Yes. Turn off “Add your message” on the product page. The price and your bag will update to the Blanket only option.

Can I write my own message?

Yes. Both Signature message and Bespoke design support an original message of up to 60 characters. A signature of up to 24 characters is optional. Signature message uses our collection of symbols; Bespoke design uses artwork you upload. Explore personal touches.

Will the finished design look exactly like the preview?

The preview illustrates the arrangement of your choices. Screen colors, the texture of the blanket and the finished stitching can affect the final appearance. It is not a photograph of your completed item. Contact us before ordering if a particular artwork detail or color is essential.

What is the blanket made from?

The blanket is made from 100% polyester for softness, comfort and durability. Its hand-knitted texture and embroidered pattern add detail to a keepsake you can use at home or at your desk.

Where can I ask about sizing?

Email contact@petalhush.com before ordering if you need a measurement to choose confidently. Include the size you are considering and what you would like to know.

Orders & delivery

How much is shipping?

Tracked Standard Shipping is $7.95 USD per order. Available destinations and the final charge appear at checkout. See the shipping policy for full details.

How long does delivery take?

Estimated transit is 12–15 days after dispatch. Preparation or personalization time is additional. Transit estimates are not guaranteed arrival dates. For a birthday or other fixed occasion, contact us before placing your order.

How do I track my order?

We will email tracking information when your order is dispatched. Allow up to 48 hours for tracking to show movement. If it has not updated for seven consecutive days, email us with your order number.

Are import duties included?

Unless checkout states otherwise, import duties, taxes and customs charges are the recipient’s responsibility and are not included in the shipping fee.

Can I change my address or message?

Contact us as soon as possible with your order number and the correction. Changes cannot be guaranteed once preparation or dispatch has begun.

Returns & care

Can I return a personalized blanket?

Our policy allows return requests within 15 days of delivery, including personalized and made-to-order items that meet the conditions. Items must be unused, unwashed and unaltered, with their original packaging and any original tags. Contact us before sending a return. For change-of-mind returns, you pay tracked return shipping. Read the full return policy for conditions, refund timing and your rights.

What if something arrives damaged or incorrect?

Email us promptly with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate remedy under our return policy.

How should I care for my blanket?

Hand wash your blanket, handling the knitted texture, flowers and embroidery gently. Follow any additional care instructions supplied with your item. Read our care notes or contact us before washing if anything is unclear.

How do I reach PetalHush?

Email contact@petalhush.com. We aim to reply within two business days. Include your order number if your question concerns an order.